Account Support Associate - Flemish

Location
Dublin
Salary
EUR24000 - EUR25000 per annum
Posted
12 Mar 2019
Closes
09 Apr 2019
Ref
02
Contact
Maud Boonekamp
Job Type
Permanent
Hours
Full-time
We are looking for Flemish speakers to join our service desk team. As an Account Support Associate, you will be the first point of contact for customers and will provide the best and most cost effective solution to the end customer.


Main Responsibilities:

* Act as the primary country contact for customers on all escalations
* Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
* Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
* Facilitate or escalate customer issues and complaints, both internally and externally
* Flexibility to take on additional tasks as directed by Team Lead
* Validate Customer details and requirements on data entry, categorise and deal with appropriately
* Maintain accurate database information
* Obtain call closures details on all dispatched calls


Requirements:

* High School Diploma / (GED) / Secondary School GCSE or equivalent Leaving Certificate
* Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office
* Proven record of delivery of excellent customer service with a minimum 6 months experience in multi-cultural customer service Call Centre environment
* Effective interactive skills and ability to work as part of a team
* Fluency in English and Flemish
* Able to control interactions with customers using persuasion and influencing skills
* Aptitude for understanding and solving problems in a methodical and logical manner
* Willing to assume responsibility for customer problems


In return for your great work, you will receive:

* Competitive salary and benefits
* Attractive relocation package (compensation, 2 weeks hotel accommodation and assistance
* with finding permanent accommodation)
* Assistance from a buddy who will mentor you and help you settle in the company
* Excellent working environment where there is a strong focus on a work/life balance
* Wellness program where you can receive advice on areas such as health and fitness, financial management and career guidance.
* Social club, the possibility to attend regular company events

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