Technical Support Level II - Newbridge based - FTC
- Employer
- Manpower Ireland
- Location
- Kildare
- Salary
- EUR30000 - EUR32000 per annum + Benefits
- Closing date
- 27 Mar 2019
View more
- Sector
- Customer Service and Call Centre, Engineering, IT
- Job Type
- Temporary
- Hours
- Full-time
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Manpower Ireland is helping a large multinational IT company based in Newbridge (Co. Kildare) to find a new colleague to join their deskside support team.
This person will be supporting HW, SW, server and network issues.
Your job will be:
* Provide support to on-site client
* Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, according to current procedures
* 'Hands and Eyes' support for infrastructure environment (network switches, servers, backup tape library) - under guidance from the responsible offshore support towers
* Data Centre Tasks - rack new hardware, follow HW retirement process, visible checks
* Take ownership of calls escalated from the service desk; adherence to client processes
* iPhone - iPad troubleshooting
* Videoconferencing equipment - test and meeting support
* Log/Validate all contacts in Ticket Handling Database -Service centre
* Manage end to end all tickets logged, providing regular updates to customers on call status
*Adhere to all ITAM Asset management procedures - tagging assets, adding, removing, updating, inventories, etc
To be a good fit you will need:
* Experience of working in Desktop support role (2yrs+)
*Experience with infrastructure support e.g. switches, servers, patching, etc.
* Excellent working knowledge of MS Windows 10, 8, XP
* Strong Troubleshooting and Analytical skills as well as excellent multi-tasking abilities required.
* Experience in supporting and troubleshooting MS office applications.
* Some printer hardware knowledge
For your good work, you can expect:
* Salary €31,500
* Health insurance and pension
* 23 days of annual leave
* …and many more
FIXED TERM CONTRACT: A YEAR.
If you have the knowledge and are interested in a new opportunity, apply for this amazing role!
This person will be supporting HW, SW, server and network issues.
Your job will be:
* Provide support to on-site client
* Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, according to current procedures
* 'Hands and Eyes' support for infrastructure environment (network switches, servers, backup tape library) - under guidance from the responsible offshore support towers
* Data Centre Tasks - rack new hardware, follow HW retirement process, visible checks
* Take ownership of calls escalated from the service desk; adherence to client processes
* iPhone - iPad troubleshooting
* Videoconferencing equipment - test and meeting support
* Log/Validate all contacts in Ticket Handling Database -Service centre
* Manage end to end all tickets logged, providing regular updates to customers on call status
*Adhere to all ITAM Asset management procedures - tagging assets, adding, removing, updating, inventories, etc
To be a good fit you will need:
* Experience of working in Desktop support role (2yrs+)
*Experience with infrastructure support e.g. switches, servers, patching, etc.
* Excellent working knowledge of MS Windows 10, 8, XP
* Strong Troubleshooting and Analytical skills as well as excellent multi-tasking abilities required.
* Experience in supporting and troubleshooting MS office applications.
* Some printer hardware knowledge
For your good work, you can expect:
* Salary €31,500
* Health insurance and pension
* 23 days of annual leave
* …and many more
FIXED TERM CONTRACT: A YEAR.
If you have the knowledge and are interested in a new opportunity, apply for this amazing role!
You need to sign in or create an account to save a job.
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