Content Review Agent - German

Location
Dublin City Centre, Dublin
Salary
Negotiable
Posted
08 Apr 2019
Closes
22 Apr 2019
Ref
BBBH448
Contact
Paul Hughes
Sector
IT
Job Type
Permanent
Hours
Full-time
Our client runs a multilingual Website Support Centre onsite with one of our Technology Clients in Dublin. It is an instantly recognisable, global iconic brand and a place where employees learn, collaborate and help improve a digital product used by over a billion people worldwide.


We currently have a number of openings for Content Review Agents - German

Job Type / Category

-Work with an online tool and validate accuracy of data displaying on certain websites.
-Make decisions as to what course of action needs to be taken to ensure correct information is displayed. Examples of corrective measures might include additional online research or calling up a B2B customer to verify information.
-Make outbound phone contact with clients when necessary in a courteous, professional and efficient manner. There is no selling involved in this position but proactive phone calls with a purpose of obtaining information.
-Process and raise required requests/transactions and make sound decisions related to customer requirements.
-Follow all compliance and security measures relating to client data.
-Take action on process transactions and handle the same with proper research.
-Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
-Adhere to process norms and structure.
Required Education, Skills and Qualifications

We are looking for bilingual candidates (English + German), graduates in any discipline, ideally with some experience in a customer service or content review position in a process-driven environment.

**Fresh graduates will also be considered.**

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