Technical Support - Dutch/Swedish/Danish Fluent - Dublin
- Employer
- Manpower Ireland
- Location
- Dublin West, Dublin
- Salary
- Up to EUR25000 per annum + Bonus + Benefits
- Closing date
- 9 May 2019
View more
- Sector
- Customer Service and Call Centre, IT, Multilingual
- Job Type
- Contract
- Hours
- Full-time
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Manpower's client helps businesses and governments improve the flow of work to enable greater performance, agility, and transformation. They are also leaders in document management and managed print services.
The role: Technical Support
Will be the first point of contact for customers with technical problems and will provide the best and most cost-effective solution.
Close liaison with various escalation teams will be a key task within the role.
Main Responsibilities:
- Act as the primary contact for customers on all escalations
- Handle telephone/Web calls and deal with them
- Facilitate or escalate customer issues and complaints, both internally and externally
- Co-ordinate all consumable calls
- Liaise with Various Helpdesks and Third Party Service Providers escalating through these avenues to close
Profile Attributes:
- Fluency in English and Dutch/Flemish, Swedish or Danish.
- Skill and competency at providing professional technical telephone support.
- Able to control interactions with customers using persuasion and influencing skills.
- Able to convey sensitivity and a positive approach to customer needs.
Location: Dublin 15
Come to work in an innovate company which offers great career progress and opportunity to develop your skills!
The role: Technical Support
Will be the first point of contact for customers with technical problems and will provide the best and most cost-effective solution.
Close liaison with various escalation teams will be a key task within the role.
Main Responsibilities:
- Act as the primary contact for customers on all escalations
- Handle telephone/Web calls and deal with them
- Facilitate or escalate customer issues and complaints, both internally and externally
- Co-ordinate all consumable calls
- Liaise with Various Helpdesks and Third Party Service Providers escalating through these avenues to close
Profile Attributes:
- Fluency in English and Dutch/Flemish, Swedish or Danish.
- Skill and competency at providing professional technical telephone support.
- Able to control interactions with customers using persuasion and influencing skills.
- Able to convey sensitivity and a positive approach to customer needs.
Location: Dublin 15
Come to work in an innovate company which offers great career progress and opportunity to develop your skills!
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