Quality Analyst German/French

Location
Dublin
Salary
EUR34000.00 - EUR35000.00 per annum
Posted
25 Apr 2019
Closes
23 May 2019
Ref
BBBH762
Contact
Maria Clesham
Sector
IT, Multilingual
Job Type
Permanent
Hours
Full-time

We are currently looking for an experienced Quality Analyst for a team of Website Optimizers for our client, a well-renowned multinational IT outsourcing company based in Dublin 3. You will be working at one of their client sites - who are one of the biggest and well-loved tech companies in the world!

What you will be doing:

  • Auditing support analyst interactions and deliver insights to continuously improve and deliver outstanding customer experience
  • Aggregate audit findings from all analysts and analyze gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency
  • Conduct feedback sessions with representatives and help build individual improvement plans
  • Work with an online tool and validate accuracy of data displaying on certain websites.
  • Make decisions as to what course of action needs to be taken to ensure correct information is displayed. Examples of corrective measures might include additional online research or calling up a B2B customer to verify information.
  • Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets

What you need:

  • Fluency in German or French, and advanced English
  • Previous Quality Analyst Experience
  • A good practical knowledge of Microsoft Office
  • Knowledge of coding languages HTML, CSS and Javascript (not essential)

What's in it for you?

  • Relocation package
  • Extensive training
  • Clear progression path within the company
  • A vibrant, modern office located in Dublin 3
  • 25 days paid holidays per year
  • A friendly, multicultural and sociable environment in the office
  • Discounts on public transport costs
  • Gym/retail discounts
  • Pension scheme
  • Life Assurance

What to expect when you click 'Apply'?

Once you upload your CV and answer a couple of qualifying questions, I will be in touch to discuss the next steps!

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