Finnish Online Data Agent

Location
Dublin
Salary
EUR24300 - EUR30000 per annum
Posted
01 May 2019
Closes
29 May 2019
Ref
BBBH801
Contact
Maria Clesham
Job Type
Permanent
Hours
Full-time

We are currently hiring Finnish-speaking Data Agents for a multinational Fortune 500 tech outsourcing company based in Dublin 3. With over 260,000 employees worldwide, this is an amazing opportunity to get an insight into some well-known companies in the industry.

What you will be doing:

  • Working with an online tool to validate the accuracy of data displayed on certain websites
  • Carrying out corrective measures and making decisions as to what course of action needs to be taken to ensure correct information is displayed.
  • Making outbound calls with clients when necessary in a courteous, professional and efficient manner. There's no cold-calling involved, just proactive phone calls with a purpose of obtaining information.
  • Process required requests/transactions and make good decisions related to customer requirements
  • Follow all compliance and security measures relating to client data.
  • Take action on process transactions and handle the same with proper research.
  • Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.

What you need:

  • Fluent Finnish & upper intermediate English
  • Bachelors degree in any discipline
  • Experience in a customer service or content review position in a process-driven environment an advantage
  • Good computer skills, communication skills, the ability to focus on relatively repetitive tasks, as well as problem-solving skills
  • A thorough knowledge and understanding of Finland (the geography, cultures, values and behaviours) - You must have lived in the country for at least 2 years

What's in it for you?

  • Relocation package
  • Extensive training
  • Clear progression path within the company
  • A vibrant, modern office located in Dublin 3
  • 25 days paid holidays per year
  • A friendly, multicultural and sociable environment in the office
  • Discounts on public transport costs
  • Gym/retail discounts
  • Pension scheme

If interested please apply below!

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