Social Media Advertising Client Services

We are currently hiring Client Concierges for an American multinational IT outsourcing company based in Dublin 3. You will be working on-site at one of the biggest social media companies in the world!

Ideal candidates will be comfortable understanding social media campaigns and supporting bugs and invoicing, have an appetite for research and gathering data insights and the ability to use that to evolve client advertising platforms, a high level of comfort working with cross functional partners, and a strong analytical mind-set.

Successful team members have a passion for business success, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.

Minimum Qualifications:

* 1 to 3 years working in a service/customer service/sales organization
* Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
* Demonstrated capability to create world-class customer experiences with each and every interaction
* Fluent English (Written & Oral)
* Must have exceptional grammar and typing accuracy skills - experience with business communication
* Client focused and solutions oriented; Good problem solving and analytical skills
* Ability to comprehend and analyse client situations and apply the right solution
* Ability to collaborate and work effectively on a team
* Self-learner interested in both the how and the why
* Ability to educate customers on policy and product questions
* Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
* Ability to follow processes

Preferred Qualifications:

* Experience in online advertising at a major media agency or publisher
* E-mail and chat support experience
* Pre-sales experience, able to deliver product value proposition
* Experience working in and with a global organization
* Success in this position requires exceptional customer service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

Please note: The core working hours are between 7am and 7pm, and flexibility to work some weekends/public holidays is required.

What's in it for you?

* The chance to work in a vibrant, modern office in Dublin 3 with a dynamic, multicultural team
* Free food on-site (3 meals per day)
* Tax-saver tickets on public transport
* Gym/retail discounts
* 25 days annual leave
* Defined pension plan & life assurance
* Bike 2 Work scheme
* Discretionary yearly bonus

If interested please apply below!