Service Desk Engineer

Location
Dublin
Salary
EUR28000.00 - EUR30000.00 per annum
Posted
15 May 2019
Closes
12 Jun 2019
Ref
BBBH921
Contact
Livia Stasakova
Sector
IT
Job Type
Permanent
Hours
Full-time


One of the biggest providers of information and communication technology located in Citylink Business Park is looking for a new addition to their Service Desk Support team. Become the newest member and help them support 550 users.

Your job will be:
*Service desk - call logging, tracking, resolution, and metrics of the helpdesk.
*To configure, install, support and maintain IT hardware and software - PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobile etc.
*Troubleshooting network connectivity issues LAN/WAN and WIFI.
*Ownership of issues to resolution with both internal and external suppliers.
*Ensures that requests for assistance are responded to in a timely manner.
*Administration & configuration for all user accounts for all staff onboarding and offboarding to include active directory, email and all requested applications.
*Takes responsibility for projects as assigned i.e. timelines and deliverables.
*Day to day management of the helpdesk - dealing with cases from inception to completion.
*To provide detailed reports on all user accounts, roles & rights when required.

To be a good fit you need:
*At least 1 years' experience within an IT helpdesk role
*Comfortable working with Microsoft Office 365, Exchange, Skype and Active Directory
*Good working knowledge of laptop and desktop hardware
*Basic knowledge of TCP/IP networking and understanding of switching and firewalls
*Microsoft 365, Intune, AutoPilot, Windows10 administration or ServiceNow experience is a bonus
*The ability to work effectively as part of a team, to multitask and to prioritize work

For your great work you can expect:
*Salary between €28,000 - €30,000
*Permanent contract
*Health insurance
*Pension
*Sick pay scheme
*And many more

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