L2 Deskside Support - Limerick

Location
Limerick
Salary
EUR28000.00 - EUR30000.00 per annum
Posted
15 May 2019
Closes
05 Jun 2019
Ref
BBBH587
Contact
Emmet Mc Eneaney
Sector
IT
Job Type
Permanent
Hours
Full-time
The Role:
As well as being an active member of the Manpower Group support team, you will be expected to provide support on client accounts. The Engineer will be involved in resolving technical issues as well as getting involved in projects on Client accounts as required. This role is based on a customer site and therefore requires advanced customer service skills.

Responsibilities:
*Maintenance of standard desktop computer hardware and software in a networking environment
*Provide ad-hoc support for on-going projects at the request of your manager or team leader
Supports standard desktop applications and operations
*Identifies potential service level problems before they occur and implements solutions
*Processes requests for and schedules new or upgraded desktop computer hardware and software
*Provide holiday and sickness cover for existing accounts

Requirements:
*2+ years Level 2 deskside experience (will look at equivalent experience i.e. Level 1-1.5 someone who wants to make the step up)
*CompTIA A+ are desired but not essential
*BA/BS degree in Computer Science preferred but other technical degrees or work experience will also be considered
*Experience of working with Microsoft Windows XP/7 and applications
*Experience (of working in a Deskside environment and excellent customer service skills
*Analytical problem-solving and root cause analysis skills
*Ability to cope with pressures of peak workloads, short deadlines
*Strong written and verbal communications skills
*The ability to be an effective team player

PLEASE NOTE: Candidates must have full working rights in Ireland i.e. a current Stamp 4 Visa or an EU Passport to be eligible to work in Ireland to be considered for the role.

For more information or to apply to the role contact Emmet on 01 6455250 or email to emmet.mceneaney AT experis.ie.

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