Content Moderation Agent - Dutch

Location
Dublin, Dublin North
Salary
Negotiable
Posted
22 May 2019
Closes
05 Jun 2019
Ref
BBBH947
Contact
Paul Hughes
Sector
IT
Job Type
Permanent
Hours
Full-time
Our client runs a multilingual Customer Support and Content Review Centre onsite one of our Technology Clients in Dublin. It is an instantly recognizable, global iconic brand and a place where employees learn, collaborate and help improve a digital product used by over a billion people worldwide!

You will be part of a rapidly growing multilingual team. The Team will be working onsite with and alongside internal teams for a leading online multinational company to respond to requests and assist in the success of this project. You will receive extensive training to develop your skills to succeed in an environment that is professional, modern, fast paced and driven by excellence.

We are committed to investing in our people. We offer a range of training programs at the start and throughout your career with to increase your depth of knowledge on world-class platforms and tools.

You will have an opportunity to collaborate with a wide variety of stakeholders, both locally and globally.

The focus of the role will be to:

* Work with an online tool and validate accuracy of data displaying on certain websites.
* Make decisions as to what course of action needs to be taken to ensure correct information is displayed. Examples of corrective measures might include additional online research or calling up a B2B customer to verify information.
* Make outbound phone contact with clients when necessary in a courteous, professional and efficient manner. There is no selling involved in this position but proactive phone calls with a purpose of obtaining information.
* Process and raise required requests/transactions and make sound decisions related to customer requirements.
* Follow all compliance and security measures relating to client data.
* Take action on process transactions and handle the same with proper research.
* Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
* Adhere to process norms and structure.

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