Customer Service Associate

Location
Dublin
Salary
EUR24000 - EUR26000 per annum
Posted
11 Jun 2019
Closes
09 Jul 2019
Ref
BBBH1047
Contact
Maria Clesham
Job Type
Permanent
Hours
Full-time

We are looking for agents with meticulous customer service skills to work for our client, a global technology company, provides shipping & mailing solutions, data management software, and location intelligence offerings, powering billions of physical and digital transactions in the connected and borderless world of commerce.

What you will be doing:

  • Constantly striving for Client satisfaction, quality and service levels targets.
  • Working with their Corporate and Public Service Client base to resolve all post sales queries.
  • Liaising with other business partners to resolve queries and improve the service to Clients.
  • Partnering with the internal Client Operation team to identify opportunities and improvement plans to drive Client experience.
  • Manage the resolution / negotiation of Client issues.
  • Deliver 'best in class' customer service in order to ensure maximum customer satisfaction.

What you need:

  • Minimum 1 year of Customer Service experience in a call centre environment
  • Fully fluent English
  • Financial or banking environment experience preferred (not essential).
  • Attention to detail
  • Excellent communication skills, both written and verbal, and a high level of numeracy.
  • The ability to work as part of a team

What happens when you click 'apply'?

Once you upload your CV and answer a couple of qualifying questions, I will be in touch to discuss the next steps!

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