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Customer Service Agent

Employer
RCI
Location
Dublin South, Dublin
Salary
Negotiable
Closing date
19 Jul 2019

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Job Details

Customer Service Agent | Sandyford

My client, a global technology company, provides shipping & mailing solutions, data management software, and location intelligence offerings, powering billions of physical and digital transactions in the connected and borderless world of commerce.

The Team

Helping clients achieve their greatest commerce potential are my clients 16,000+ passionate employees around the world, their relentless pursuit of innovation with over 2,300 active patents, and their focus on clients, who are at the center of all that they do - from small businesses to 90% of the Fortune 500.

Description

A fantastic opportunity has arisen for Client-focused individuals who are keen to join their exciting new Contact Centre team based in Dublin City Centre (Relocating to Sandyford in June). As part of the Client Operations team, you will ensure all Client contacts are responded to in the specified service levels, whilst driving NSAT Client satisfaction and loyalty.

The Job

The role will involve the key accountabilities below:

* To constantly strive for Client satisfaction, quality and service levels targets.
* Working with our Corporate and Public Service Client base to resolve all post sales queries.
* Liaising with other business partners to resolve queries and improve the service to our Clients.
* Partnering with the internal Client Operation team to identify opportunities and improvement plans to drive Client experience.
* Manage the resolution / negotiation of Client issues to minimise cancellations, maximise Client retention and increase revenue.
* Deliver 'best in class' customer service in order to ensure maximum customer satisfaction which in turn will improve profitability

Qualifications

* Fluent English with Full eligibility to work in Ireland is Needed.
* People who thrive on making the customer, central to everything they do - ensuring a best in class customer service.
* Experience working in a Customer Service or Contact Centre environment.
* Financial or banking environment experience preferred (not essential).
* Excellent communication skills, both written and verbal, and a high level of numeracy.
* Experience working on multiple issues across a number of systems.
* PC literate in Microsoft applications.
* Strong inter-personal skills.
* Proven objection handling and decision making skills.
* A genuine customer focus and desire to work with people



If this seems like the position for you then apply today or refer a friend!

Company

RCI is the global leader in the provision of holiday exchange services, offering the world’s largest resort holiday exchange network. More than that, we provide a suite of unrivaled products and services designed to enhance the leisure lifestyles of our members. These are all reasons why more resorts trust us to deliver holiday exchange services to their owners than any other company across the globe. RCI stands for Resort Condominiums International. We’re part of the Wyndham Destinations, one of the world’s largest hospitality brands. Operating across six continents, Wyndham has a premier resort portfolio of world-renowned brands and sends nearly five million families on holiday every year. Working with our fellow Wyndham group companies, we have access to all the expertise, experience and support needed to ensure our members get the world-class exchange holiday experiences they deserve.

At RCI, we understand that no matter how busy life gets, you cherish the time you set aside each year to take time out with those who mean the most to you and create memories that will last a lifetime. We’re dedicated to helping you make those memories – because your holiday means the world to us! At our international contact centre in Cork, we take world-class care of our customers. We're looking for creative people who have a passion for travel, because our member's holidays mean the world to us. RCI prides itself on being an organisation that understands and enforces the importance of values, and is committed to organisational ethics. Our employees around the world exhibit three core attributes – remarkable intelligence, passion for travel and complete integrity – which guide us in the conduct of our day-to-day business.

RCI

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