Sales Support

Dublin South, Dublin
10 Jul 2019
31 Jul 2019
Graham Shiels
Job Type

Inside Sales & Customer Support Co-coordinator / Specialist

Purpose of Role:
The ideal candidate will be a sales and customer oriented self-starter capable of contributing to a high performance inside sales and support function, playing an integral role in growing a dynamic business. You will provide a key interface with the customer, supporting all aspects of the sales and customer care process. Working in a team environment, the successful candidate will demonstrate excellent external and internal customer focus throughout.

Principal Duties and Responsibilities:
Customer Support:
*Meet and exceed customer expectations, providing exceptional service and support in a professional, knowledgeable, timely manner, as first internal point of contact for the customer.
*Proactively and professionally respond and manage customer calls/queries
*Process and manage Sales Orders and Purchase Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status and liaising with suppliers on deliveries
*Carry out Tender searches and compile Tender submissions in conjunction with Clinical Sales Reps and other departments
*Provide Quotations to customers in a timely manner, to a professional standard.
*Support the Clinical Sales Team in managing key customer accounts * Nurture and maintain a positive relationship with principles and suppliers
*Actively contribute to a very positive team environment and performance.
*Other duties that may be assigned from time to time
Inside Sales:
*Actively contribute to maximizing sales revenue, in conjunction with Clinical Sales Team * Support inside sales process from lead generation to close including generating new revenue from existing business, introducing new products to both existing & new business and supporting marketing campaigns.
Operational Excellence:
*Execute the core business processes effectively and efficiently, while also contributing to continuous improvement initiatives, leveraging the use of KPI's
Role Requirements:
*2-3 years' experience in a Customer Care / Inside Sales role is essential, preferably in a Healthcare environment.
*Knowledge and experience of all aspects of the role as outlined.
*Customer Orientation: exceptional service to meet and exceed customers' expectations
*Results Orientation: Deliver measurable results. Makes and Meets Commitments
*Proven track record of achieving and exceeding set KPI's and targets
*Attention to Detail, ensuring work is executed accurately and completely * Demonstrates energy, real initiative and ability to work independently
*Track record in contributing to high performance teams.
*Strong interpersonal skills with a collaborative and team approach
*Professional and effective Communicator, written and oral. Strong telephone skills.
*Excellent organization and planning skills
*Strong administrative and IT/computing skills

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