Web Application Support

One of the biggest providers of Business Process Management Services located in Dublin City Centre is currently looking for a Web Application Support Admin to process transactions, act as a
transaction repository for analysis and reporting and interacting with the depot system to send and receive data such as transaction data and to send down configuration files.

Your job will be:
*Ensure any back-office software updates/changes are managed properly and rolled out in conjunction with the operator
*Troubleshoot and diagnose issues which may arise in the back office related to transactions, reporting and general system issues
*Deal with operator queries regarding back-office access etc.
*Manage the ticketing systems supply contract
*Manage the ticketing systems support and related SLA's
*Work to ensure that supplier is handling the faults in a timely fashion and within agreed SLA's and ensure operator is kept up to date on resolution progress

To be a good fit you need:
*Third level qualification, preferable in an IT related discipline
*Supplier management experience
*Experience in providing service engineering support to end users - troubleshooting and diagnosing of issues
*Experience of application development and deployment on embedded systems
*Knowledge and experience of IT systems - Windows web-based applications, basic networking

For your great work, you can expect:
*1 year fixed term contract (with possibility of extension)
*Salary €40,000 - €45,000 per annum
*Health insurance and pension after probation
*20 days annual leave
*10 days paid sick leave