Content Review / Data Verification

Location
Dublin
Salary
EUR21000 - EUR24000 per annum
Posted
19 Jul 2019
Closes
16 Aug 2019
Ref
BBBH1209
Contact
Maria Clesham
Job Type
Permanent
Hours
Full-time

We are looking for agents with meticulous customer service skills to work on an exciting project with one of our clients, a multinational IT outsourcing company based in Dublin 3.

*Please note that there are two rotational shifts: 2pm-11pmand 11pm-6am Monday - Sunday (5 days a week). A shift allowance of 20% of your salary will be allocated to you for working these hours.*

What you will be doing:

  • Verify and review information as per policy and guidelines.
  • Follow all compliance and security measures relating to client data.
  • Take action on process changes and updates and handle the same with proper research.
  • Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
  • Adhere to process norms and structure.
  • Ability to gather information via outbound calls to businesses within specific country locations.
  • Ability to work with a high degree of accuracy.

What you need:

  • Customer Service experience
  • Fully fluent English
  • Call centre experience preferred
  • Attention to detail
  • Flexible work ethos
  • The ability to work as part of a team

What's in it for you?

  • Excellent training program
  • A vibrant, modern office located in Dublin 3
  • 25 days paid holidaysper year
  • A friendly, multicultural and sociable environment in the office
  • Discounts on public transport costs
  • Gym/retail discounts
  • Pension scheme
  • Discounts on public transport
  • Gym discounts
  • Permanent position

What happens when you click 'apply'?

Once you upload your CV and answer a couple of qualifying questions, I will be in touch to discuss the next steps!

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