Social Media Team Leader & Quality Coach - Maghreb Market

EUR32000 - EUR38000 per annum
24 Jul 2019
21 Aug 2019
Maria Clesham
Job Type

We are looking for an experienced and driven Team Leader for our client, a Fortune 500 IT outsourcing company in the booming city of Dublin! This role involves working on-site at one of the biggest and well-loved social media companies in the world!.

The ideal candidate will have experience working in a customer service/sales organisation and a minimum of 1 year in a Team Lead position.

What you will be doing:

  • Supporting the team with their day-to-day activities.
  • Coach each aspect of their performance, with particular focus on quality and accuracy.
  • Aggregate audit findings from alla nalysts and analyse gaps in processes - identifying innovative ways to solve problems, help improve customer experience and drive higher efficiency.
  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks

What you need:

  • BA/BS degree or equivalent experience.
  • 2-4 years working in a service/customer service/sales organisation .
  • A minimum of 1 year in leading a team and coaching performance.
  • Fluency in Arabic, French and English.
  • Client-focused and solution-orienred, good problem solving and analytical skills.
  • Ability to collaborate and work effectively with cross functional teams.
  • Demonstrated ability to coach and provide feedback to analysts.

What's in it for you?

  • Relocation package
  • Extensive training
  • 3 free meals a day on-site
  • Clear progression path within the company
  • A vibrant, modern office located in Dublin 3
  • 25 days paid holidays per year
  • A friendly, multicultural and sociable environment in the office
  • Discounts on public transport costs
  • Gym/retail discounts
  • Pension scheme

What to expect when you hit 'Apply'?

If you feel you fit the criteria above, please apply now and I will get in touch with you via mail or phone within 1-2 days to discuss your experience, the role and the next steps!

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