Italian Customer Support

Location
Dublin
Salary
EUR25000 - EUR35000 per annum
Posted
24 Jul 2019
Closes
21 Aug 2019
Ref
BBBH353
Contact
Livia Stasakova
Job Type
Permanent
Hours
Full-time
A world leader in medical technology located in Blanchardstown is looking for a new addition to their Customer support team for Italian market. If you are interested, read on!

To be a good fit, you need:

- Ability to speak, read and write in native Italian and fluent in English
- A minimum of 1-year related experience in Customer Service.
- Experience in a manufacturing company and/or in the medical device and/or pharma industry preferred
- Excellent communication skills and customer focus
- Problem solving and analytical skills
- Organizational skills

Responsibilities:

- Responsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt.
- Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing, and invoices are resolved satisfactorily; Provide accurate, valid and complete information using the appropriate methods/tools; Track and manage the interactions with the customers from every channel.
- Identify customer's needs and provide basic to moderately complex support; Identify and solve problems using available resources. Maintain current knowledge of products offered in catalogue to support providing basic product information.
- Handle customer complaints; Complete the required documentation within the time limit and submit to the relevant organization; Arrange the product returns and raise credit notes, where required.
- Ensure order processing holds are addressed in a timely manner.
- Proactively communicate product availability to customer; Manage back orders, where required, informing the customers of availability dates.
- Create and distribute daily sales invoices.
Process requests for catalogues, price sheets, and copies of invoices.
- Handle product evaluation and travel set requests.
- Provide support to the sales team: pricing, quotes, service contract offers, product samples, customer call, customer account creation.
- Liaise with other departments to resolve customer inquiries.
- Ensure daily, weekly and monthly reporting is carried out as per business requirements.


For your great work, you can expect:
- Salary between €25,000 - €35,000 based on experience
- 1 year contract, with high chance of going perm
- 23 days of annual leave
- Taxsaver tickets
- Access to training platform


PLEASE NOTE: Candidates must have full working rights in Ireland i.e. a current Stamp 4 Visa or an EU Passport to be eligible to work in Ireland to be considered for the role.

For more information or to apply to the role contact Emmet on 01 6455250 or email to emmet.mceneaney AT experis.ie.

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