Customer Experience Associate - German Fluency

Up to EUR29000.00 per annum + benefits
25 Jul 2019
22 Aug 2019
Larissa Delsin
Job Type

We are looking for fluent German speakers with customer-focused experience to help deliver an outstanding customer experience and support us to continue driving the results of digital marketing campaigns made by Small to Medium Business (SMB) customers of a global Fortune 500 company.

Success in this position requires exceptional customer service skills with a desire to optimize the efficiency of global business' digital marketing campaigns.

Responsibilities include:

* Providing multilingual customer support and brief marketing advice to SMBs based in Europe, Middle East and Asia through different channels - live chat, email and phone

* Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support and by demonstrating the value of the clients SMB advertising solutions

* Work with business customers to identify their growth / marketing plans and give advice on how to implement the product to achieve them

* Provide product and tool support to improve the overall experience and drive higher product adoption and spend

* Identify trends and solve problems facing multiple business customers

* Provide vital product insights and feedback on client products

Skills and Experience:

* Experience working in a customer-focused environment

* Minimum of 1 year's prior work experience in the marketing or technology sector is desired

* Fluency in German (Written & Spoken)

* Exceptional grammar and the ability to construct emails efficiently

The role:

* 12 months contract

* 29,000 basic salary

* 40 hours - 8:00am-5:00pm

* Eastpoint Business Park, Dublin 3

* No relocation available but there's a 2,000 sign on bonus

* Benefits package

Are you interested in this role or would like to know more? Apply Now or email Larissa at to schedule a chat!

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