German Customer Experience Associate

30 Jul 2019
20 Aug 2019
Sandrine Nzenza
Job Type

Customer Experience Associate with German

Talented German speakers required for our Customer Service Experience Associate position

Become part of this effective team. Our client is not only a delightful place to work, but also you will get a chance for career progression.

We love what we do in here and High Delivered Performance is one of the thing we focus on. 

Role: Customer Experience Associate with German

Role Overview:

Customer service individual focused on SMB customer base of a Fortune 500 company. Success in this position requires exceptional customer service skills, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

Responsibilities include:

Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone

Providing product and tool support to improve the overall experience and drive higher product adoption and spend

Ability to identify trends and solve problems facing multiple SMB clients

Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions

Provide vital product insights and feedback on client products

Profile Attributes:

Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly

Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform

Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience

Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions

Focus on SMB customer satisfaction by driving the right product adoption for the right customer

Consultative selling and customer empathy mind-set

Self-driven with attention to detail and follow-through

Ability to multi-task and work under pressure

Excellent communication skills: verbal, written, listening skill

Required Skills and Experience

Familiarity with online advertising products and social media

Fluency in English AND full fluency in German language

Must have exceptional grammar and typing accuracy skills

Preferred Skills and Experience

HTML, CSS, JavaScript, Data Optimization

BA or BS in Marketing, Economics, Computer Science or other related field

Work experience with internationally distributed teams is a plus

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