French Content Review Agent

Location
Dublin
Salary
EUR23500 - EUR30000 per annum
Posted
07 Aug 2019
Closes
04 Sep 2019
Ref
BBBH1235
Contact
Paul Hughes
Job Type
Permanent
Hours
Full-time
We are currently hiring French-speaking Data Agents for a multinational Fortune 500 tech outsourcing company based in Dublin 3. With over 260,000 employees worldwide, this is an amazing opportunity to get an insight into some well-known companies in the industry.

What you will be doing:

* Working with an online tool to validate the accuracy of data displayed on certain websites
* Carrying out corrective measures and making decisions as to what course of action needs to be taken to ensure correct information is displayed.
* Making outbound calls with clients when necessary in a courteous, professional and efficient manner. There's no cold-calling involved, just proactive phone calls with a purpose of obtaining information.
* Process required requests/transactions and make good decisions related to customer requirements
* Follow all compliance and security measures relating to client data.
* Take action on process transactions and handle the same with proper research.
* Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.

What you need:

* Fluent French & upper intermediate English
* Bachelors degree in any discipline
* Experience in a customer service or content review position in a process-driven environment an advantage
* Good computer skills, communication skills, the ability to focus on relatively repetitive tasks, as well as problem-solving skills
* A thorough knowledge and understanding of France (the geography, cultures, values and behaviours) - You must have lived in the country for at least 1 year.

What's in it for you?

* Relocation package
* Extensive training
* Clear progression path within the company
* A vibrant, modern office located in Dublin 3
* 25 days paid holidays per year
* A friendly, multicultural and sociable environment in the office
* Discounts on public transport costs
* Gym/retail discounts
* Pension scheme
* Health Care

If interested please apply below!

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