Customer Experience Associate with Danish

Location
Dublin
Salary
Up to EUR28000 per annum
Posted
08 Aug 2019
Closes
05 Sep 2019
Ref
BBBH1294
Contact
Larissa Delsin
Job Type
Contract
Hours
Full-time

We are looking for fluent Danish speakers with customer-focused experience to help deliver an outstanding customer experience and support us to continue driving the results of digital marketing campaigns made by Small to Medium Business (SMB) customers of a global Fortune 500 company.

Success in this position requires exceptional customer service skills with a desire to optimize the efficiency of global business' digital marketing campaigns.

Responsibilities include:

* Providing multilingual customer support and brief marketing advice to SMBs based in Europe, Middle East and Asia through different channels - live chat, email and phone

* Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support and by demonstrating the value of the clients SMB advertising solutions

* Work with business customers to identify their growth / marketing plans and give advice on how to implement the product to achieve them

* Provide product and tool support to improve the overall experience and drive higher product adoption and spend

* Identify trends and solve problems facing multiple business customers

* Provide vital product insights and feedback on client products

Skills and Experience:

* Experience working in a customer-focused environment

* Minimum of 1 year's prior work experience in the marketing or technology sector is desired

* Fluency in Danish (Written & Spoken)

* Exceptional grammar and the ability to construct emails efficiently

The role:

* 12 months contract

* 28,000 basic salary

* 40 hours - 8:00am-5:00pm

* Eastpoint Business Park, Dublin 3

* Benefits package

Are you interested in this role or would like to know more? Apply Now or email Larissa at larissa.delsin@manpower.ie to schedule a chat!

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