Customer Experience Associate - Danish

6 days left

Location
Dublin
Salary
Negotiable
Posted
08 Aug 2019
Closes
29 Aug 2019
Ref
BBBH1262
Contact
Maud Boonekamp
Job Type
Permanent
Hours
Full-time

We are looking for fluent Danish speakers with customer-focused experience to help deliver an outstanding customer experience and support us to continue driving the results of digital marketing campaigns made by Small to Medium Business (SMB) customers of a global Fortune 500 company.



Responsibilities include:

* Providing multilingual customer support and brief marketing advice to SMBs based in Europe, Middle East and Asia through different channels - live chat, email and phone

* Helping SMB customers drive results via their marketing campaigns through consultation, education, and support and by demonstrating the value of the clients SMB advertising solutions

* Working with business customers to identify their growth / marketing plans and give advice on how to implement the product to achieve them

* Providing product and tool support to improve the overall experience and drive higher product adoption and spend



Skills and Experience:

* Experience working in a customer-focused environment

* Minimum of 1 year's prior work experience in the marketing or technology sector is desired, not required

* Fluency in Danish (Written & Spoken)

* Exceptional grammar and the ability to construct emails efficiently

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