Customer Interaction Centre - Support Associate - SAP Galway

Recruiter
Manpower
Location
Galway (County), Connacht (IE)
Salary
Competitive Salary + Free Lunch, Free access to Onsite gym
Posted
14 Aug 2019
Closes
11 Sep 2019
Sector
IT
Job Type
Contract
Hours
Full-time

Manpower have an exciting opportunity on site with our client, SAP; we are seeking a CIC Support Associate for their Galway site.

As market leader in enterprise application software, SAP helps companies of all sizes & industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people & organizations to work together more efficiently & use business insight more effectively to stay ahead of the competition. SAP applications & services enable customers to operate profitably, adapt continuously & grow sustainably.

What we do:

In the CIC, you will find yourself in a friendly multinational & multicultural learning environment, on a team who supports each other. Our core team primarily supports customers through a selection of support channels, offering 24*7 support in a follow the sun approach with our additional global department locations: Brazil, China, India, Philippines and Russia. We assist in the prioritisation of customer’s technical cases by analysing the effect on their business from a commercial perspective.

What you’ll do:

  • Provide high-quality customer interactions through the processing of inbound customer calls, emails, chats & webforms
  • Analyse customer’s non-technical queries, researching possible solutions & providing solid answers easily understood by the customer
  • Evaluate, from a commercial perspective, how the customer’s technical issue affects their daily business processes through gathering comprehensive business impact information
  • Assist & educate customers in navigating support pages, educating them on how to use software download & license key functions
  • Collaborate with colleagues across SAP teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively & in a timely manner

What we look for in you:

  • Commitment to provide excellent customer service
  • Passionate & dedicated team player
  • Strong time management, prioritization & multi-tasking capabilities; utilising available time efficiently to achieve effective & efficient results
  • Enjoys & thrives on performing multiple tasks & responsibilities at once
  • Shift flexibility, weekend work (approx. 1 day per quarter) & Bank Holidays (compensated with additional vacation)

Education & Qualifications:

  • Graduate of a Bachelor’s/Master’s degree in Business or Computer Science areas
  • Fluency in English with excellent communication skills

 Benefits include:  free access to onsite Gym, full canteen facilities, free lunch dining, free tea/coffee 

Apply for Customer Interaction Centre - Support Associate - SAP Galway

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from manpower.ie by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on manpower.ie you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

More searches like this

Similar jobs