Customer Interaction Centre - Support Associate - SAP Galway

Recruiter
Manpower
Location
Galway (County), Connacht (IE)
Salary
Competitive Salary + Free Lunch, Free access to Onsite gym
Posted
14 Aug 2019
Closes
11 Sep 2019
Sector
IT
Job Type
Contract
Hours
Full-time

Manpower have an exciting opportunity on site with our client, SAP; we are seeking a CIC Support Associate for their Galway site.

As market leader in enterprise application software, SAP helps companies of all sizes & industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people & organizations to work together more efficiently & use business insight more effectively to stay ahead of the competition. SAP applications & services enable customers to operate profitably, adapt continuously & grow sustainably.

What we do:

In the CIC, you will find yourself in a friendly multinational & multicultural learning environment, on a team who supports each other. Our core team primarily supports customers through a selection of support channels, offering 24*7 support in a follow the sun approach with our additional global department locations: Brazil, China, India, Philippines and Russia. We assist in the prioritisation of customer’s technical cases by analysing the effect on their business from a commercial perspective.

What you’ll do:

  • Provide high-quality customer interactions through the processing of inbound customer calls, emails, chats & webforms
  • Analyse customer’s non-technical queries, researching possible solutions & providing solid answers easily understood by the customer
  • Evaluate, from a commercial perspective, how the customer’s technical issue affects their daily business processes through gathering comprehensive business impact information
  • Assist & educate customers in navigating support pages, educating them on how to use software download & license key functions
  • Collaborate with colleagues across SAP teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively & in a timely manner

What we look for in you:

  • Commitment to provide excellent customer service
  • Passionate & dedicated team player
  • Strong time management, prioritization & multi-tasking capabilities; utilising available time efficiently to achieve effective & efficient results
  • Enjoys & thrives on performing multiple tasks & responsibilities at once
  • Shift flexibility, weekend work (approx. 1 day per quarter) & Bank Holidays (compensated with additional vacation)

Education & Qualifications:

  • Graduate of a Bachelor’s/Master’s degree in Business or Computer Science areas
  • Fluency in English with excellent communication skills

 Benefits include:  free access to onsite Gym, full canteen facilities, free lunch dining, free tea/coffee 

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