Customer Advisor
Job Details
Manpower have an exciting opportunity our Client SAP. on site with our client, SAP; we are seeking a Customer Advisors for their Customer Interaction Centre on their Galway site. SAP Customer Calling Campaign: contacting SAP customers to proactively share information
Responsibilities
- Search for customer contact information in SAP internal systems
- Call customer to discuss a pre defined script and forward customer questions to relevant teams
- Create an activity in a CRM system and update the discussion with the customer
Profile
- Strong computer and communication skills
- Experienced in working within a team environment
-Flexibility in approach to daily tasks and shifts times
Please note, this is a temporary two month contract role for which you would be employed by Manpower and working on behalf of our client; SAP.
Company
SAP is the world leader in enterprise applications in terms of software and software-related service revenue. Based on market capitalization, we are the world’s third largest independent software manufacturer. SAP is at the center of today’s business and technology revolution. SAP helps you streamline your processes, giving you the ability to use live data to predict customer trends – live and in the moment. Across your entire business. When you run live, you run simple with SAP.
With offices and labs located worldwide, SAP serves over 345,000 customers with 84,000 employees, more than 150 nationalities worldwide in 130 countries.
SAP began operations in Ireland in 1997, and today has offices in Dublin and Galway and employs over 1,700 people across 41 lines of business. SAP employees in Ireland comprise a diverse community – 60 nationalities of people speaking 47 languages. Located between SAP EMEA and the U.S. headquarters of SAP Americas, and with so many languages and cultures present, Ireland provides the ideal setting to host the SAP service and support organisation serving SAP customers in these regions.
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