L2 Deskside Support - Galway City

.A large multinational IT company is looking for a new colleague to join their deskside support team, onsite with their client in Galway City to support HW, SW, server and network issues on initial 7 month contract.

Your job will be:
*Managing site activities and workload to ensure SLA's are met. There may be some preparation and management of site documentation and assisting the team lead and account SDM with any escalations. Assist to ensure Health and Safety requirements are met and kept up to date.
*Second level support of the client and application software on a range of multivendor laptops and PC's as well as Apple equipment (iPads and iPhones mainly).
*PC lifecycle management
*Other IMAC activities including office moves and software installations
*Support of mobile devices, mainly Apple iPhones
*A small amount of Hardware break fix may be required.
*Hands and eyes activities may be required on occasion to assist 3rd line support or partners.
*Be able to assist in the of management small projects/change. E.g. hardware or application updates.
*As part of the team, you will also be exposed to hardware imaging and testing prior to deployment.
*Asset Management.
*Telephone Support.
*1st line support in Network Patching.


To be a good fit you will need:
*Proven software and hardware troubleshooting skills
*Experience of supporting Windows 7 and Windows 10 client.
*Experience of supporting Microsoft Office suites including Office 365
*Experience of remote support using MSRA, Lync/skype and Remote Desktop
*Excellent written and verbal communication skills
*Ability to work under pressure to meet SLA's
*Some printer hardware knowledge

For your good work, you can expect:
*7 month temporary contract, with possibility of being prolonged
*Salary €35,000 (18€ per hour)
*20 days of annual leave
*Taxsaver tickets
*Access to huge training platform