Learning & Reporting Operations Administrator

Recruiter
SAP
Location
Galway
Salary
Negotiable
Posted
05 Sep 2019
Closes
12 Sep 2019
Ref
BBBH1319
Contact
Cathy O'Neill
Job Type
Contract
Hours
Full-time
Manpower have an exciting opportunity on site with our client, SAP; we are seeking a Learning & Reporting Operations Administrator for their Galway or Dublin site.

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economies, lift-up societies and sustain our environment. Because it is the best-run businesses that make the world run better and improve people's lives.


POSITION SUMMARY

*Would you like to work within a team that is recognized for its world-class customer care and leading support offerings in the enablement area - supporting the team and the learning experience?
*Do you work best when collaborating with great team members and multiple other stakeholders, building impactful relationships that drive success for both you and your peers?
*Are you curious, analytical and ready to take on the challenge and wear multiple hats, playing the role of facilitator and adapt to the needs that arise?

If you are a motivated person, self-disciplined, organized and passionate about learning, then we would be delighted to hear from you.

Through expertise, services, support, and tools, SAP Digital Business Services (DBS) is uniquely prepared to help our customers become an Intelligent Enterprise using SAP's intelligent suite, digital platform, and intelligent technologies. Our expertise, services and support portfolio and intelligent tools encompass over 45 years of experience in implementing and supporting hundreds of thousands of companies across 25 industries. SAP Enterprise Support provides customers with expertise and collaboration tools that support and enable them to achieve these goals.

This position as a Learning Reporting and Operations admin is within SAP Lifetime Customer Success (LCX) - a global organization that guides customers to accomplish game-changing business outcomes through an outstanding next generation support experience that earns lifetime customer loyalty.

We are looking for a Learning, Reporting and Operations administrator to partner with us and support our daily office operations, such as integrating learning programs into our learning management system, extract analysis and to make recommendations and manage learning "office hours" for a support customer-facing role.


EXPECTATIONS AND TASKS

*Preparing learning courses and programs to be created in the Learning Management System (LMS)
*Building learning assessment, quizzes and preparing data to be integrated into LMS.
*Support the collection of LCX Leadership Team learning requirements and keep transparency
*Support Program/Project management in a cross functional and cross departmental environment
*Support the team on curating and creating engaging content
*Help with end-to-end feedback & review cycles, including ongoing analysis of team skill set, enablement impact and the ability to provide recommendations.
*Define and gather data to measure behaviour and business impact of learning - generate reporting to track item registration; item, task, or program completion; user satisfaction, learning hours, etc.
*Support Live session preparation, hosting, production and moderation - end-to-end logistics
*Quality review content, including proof reading, content flow & design


WORK EXPERIENCE & SKILLS

*Previous working experience as an Office Administrator or similar administrative role
*Basic learning management system knowledge
*Knowledge of office management tools (MS Office)
*Strong organization skills with a problem-solving attitude
*Time management skills
*Excellent written and verbal communication skills
*Fluency in English (written & verbal) is essential due to quality/proof reading aspects of role
*Attention to detail
*Reporting skills & reporting tooling skills
*Degree in Business Administration or similar relevant field

Please note, this is a temporary contract role for which you would be employed by Manpower and working on behalf of our client; SAP.