Order Management Representative

Integra LifeSciences a world leader in medical technology located in Blanchardstown is looking for a new addition to their Order Management/CSR team for UK and Irish market. If you are interested, read on!

To be a good fit, you need:
*Ability to speak, read and write in fluent English
*A minimum of 2-year related experience in Customer Service & Order Management.
*Experience working as a remote (on phone, email) support
*Experience in a manufacturing company and/or in the medical device company is a plus
*Excellent communication skills and customer focus
*Problem-solving and analytical skills
*Organizational skills


Your job will be:
*Responsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt.
*Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing, and invoices are resolved satisfactorily; Provide accurate, valid and complete information using the appropriate methods/tools; Track and manage the interactions with the customers from every channel.
*Identify customer's needs and provide basic to moderately complex support; Identify and solve problems using available resources. Maintain current knowledge of products offered in catalogue to support providing basic product information.
*Handle customer complaints; Complete the required documentation within the time limit and submit to the relevant organization; Arrange the product returns and raise credit notes, where required.
*Ensure order processing holds are addressed in a timely manner.
*Proactively communicate product availability to the customer; Manage back orders, where required, informing the customers of availability dates.
*Create and distribute daily sales invoices.
*Process requests for catalogues, price sheets, and copies of invoices.
*Handle product evaluation and travel set requests.
*Provide support to the sales team: pricing, quotes, service contract offers, product samples, customer call, customer account creation.
*Liaise with other departments to resolve customer inquiries.
*Ensure daily, weekly and monthly reporting is carried out as per business requirements.


For your great work, you can expect:

*Salary between €28,000 - €35,000 based on experience
*12 months temporary contract with a high chance of going permanent
*23 days of annual leave
*Taxsavers tickets
*Access to a huge training platform