Support Associate-French, Italian or German Speaking

Recruiter
SAP
Location
Galway
Salary
Negotiable
Posted
18 Sep 2019
Closes
02 Oct 2019
Ref
BBBH664
Contact
Cathy O'Neill
Sector
IT
Job Type
Contract
Hours
Full-time
Manpower have an exciting opportunity on site with our client, SAP; we are seeking a Support Associate in their Customer Interaction Centre on their Galway site. Please note, this is a temporary contract role for which you would be employed by Manpower and working on behalf of our client; SAP.
SAP

As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. SAP has sales and development locations in more than 50 countries worldwide. SAP applications and services enable more than 248,500 customers worldwide to operate profitably, adapt continuously and grow sustainably.
SAP believe that the power of their people, products and partners unleashes growth and creates significant new value for their customers, SAP, and ultimately entire industries and the economy at large.

THE CUSTOMER INTERACTION CENTRE
Joining the Customer Interaction Centre will lay your foundations for a successful career in a team that is results driven and recognise outstanding performance. In the CIC, they assist SAP customers via phone, email and online communications. The CIC prioritise customers technical cases by analysing the effect on their business from a commercial perspective. In the CIC, you will find yourself in a friendly learning environment where you can grow and develop your career and become involved in different sub teams and tasks within the CIC. You will experience a stimulating environment that supports team work, high work ethic and career development.

EXPECTATIONS AND TASKS
Inbound Handling - Taking inbound customer calls, emails and service requests. Being able to analyse customer's non-technical queries, research possible solutions and provide solid answers easily understood by the customer.
Customer Education - Assisting customer's to navigate the SAP Support Portal, in turn educating the customers on how to use functions such as downloading software and requesting license keys which are used frequently.
Business Impact - Evaluating from a commercial perspective how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information from the customer.
Teamwork - Collaborating with front line team members and colleagues from other departments to provide customer feedback and process improvement suggestions. To engage with appropriate stakeholders on a daily basis ensuring that critical customer cases are resolved effectively and in a timely manner.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
*Graduate of Business or IT related discipline.
*Fluency in English and French, Italian or German with excellent communication skills.
*A strong team player with good communication skills.
*Commitment to provide excellent customer service.
*Flexibility with working hours.

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