L2 Deskside Support Engineer

Location
Cork
Salary
EUR30000.00 - EUR31500.00 per annum
Posted
18 Sep 2019
Closes
16 Oct 2019
Ref
BBBH1437
Contact
Livia Stasakova
Sector
IT
Job Type
Permanent
Hours
Full-time
A global IT services provider is currently looking for an engineer to join the team and help to resolve a wide variety of desktop software and hardware issues and requests, while minimizing disruption to users. You will be on-site hands & eyes support for the server, storage, telecommunications and network teams.

Your job will be:
*Troubleshooting hardware and software issues on desktops, laptops, tablets and mobile devices
*Deploying and troubleshooting Microsoft Operating Systems, Office suite and other mainstream software
*Network connectivity troubleshooting and port patching
*Being the first point of contact for users issues and queries via the site IT kiosk
*Meeting room support, including Cisco Webex and general AV equipment
*Resolving malware and virus infections on users workstations
*Deployment and troubleshooting of Cisco VOIP phones, mobile phones and tablets
*Adhering to strict policies and processes around security and data protection
*Inventory management and maintaining accuracy of the CMDB
*Hardware Intrastructure configuration and troubleshooting and hands & eyes support (printers, servers, telecommunications and networking)
*Moving or installing IT equipment
*Tape back up management, and environmental checks
*Delivering fantastic customer service and ensuring SLA's and CSAT scores are on or above target

To be a good fit, you need:
*2+ years of experience in Deskside Support role
*Experience of working in a customer-facing IT support environment
*Be able to demonstrate experience of software break/fix for PC's and Laptops
*Troubleshooting Microsoft Operating Systems, Office suite and other mainstream software
*Troubleshooting network connectivity problems on PC's and printers
*Experience of training and coaching users how to use their IT hardware and software
*Any of following certification is a plus: MCSE, MCITP, CompTia A+ and N+, CCNA

For your great work, you can expect:
*Salary up to €31,500
*Permanent contract
*Health insurance and pension after probation period
*23 days of annual leave
*Training opportunities

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