Customer Solutions Associate - German Speakers

Location
Dublin
Salary
EUR29000 - EUR30000 per annum
Posted
27 Sep 2019
Closes
11 Oct 2019
Ref
BBBH1485
Contact
Valentina Veronica
Job Type
Permanent
Hours
Full-time
Manpower's client is a great company based in the city center that operates a network of genealogical, historical record and genetic genealogy websites.

Salary: 30000 + Benefits
Location: Gran Canal Dock
Shifts: Working hours are 8 am to 4:30, Monday to Friday/ Sunday to Thursday/ Tuesday to Saturday

Benefits include:

-25 days annual leave
-Health and dental insurance
-Pension
-Life assurance and much more!

What will you be doing?

* As a Customer Solutions Associate, you'll be challenged daily, solve head-scratching problems and hear fascinating stories from our members.
* you'll work with our Members on topics ranging from setting up an account to answering questions about DNA testing.
* Detective work will play a role in resolving some of our members' concerns and you will work with your manager and team to meet and exceed our targets so that our members have the best experience possible
* Education is key to enhancing the longer-term member experience, so you will help them learn about product features, solutions for family research, and much more.
* We support our members seven days a week from 7am until 9pm. We work on shifts to ensure we are available as often as possible

No previous support experience is required but here are some of the qualities we're looking for:

* A passion for customer service
* Enjoy meeting challenges and targets with enthusiasm and positivity
* A problem solver who uses clear & concise communication
* Flexibility

PLEASE NOTE THAT YOU NEED TO BE FLUENT IN GERMAN & ENGLISH!

Sounds good? Apply today sending your cv at valentina.veronica@manpower.ie

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