Customer Solutions & Sales - Swedish/Norwegian Fluency

Location
Cork
Salary
EUR30000 - EUR32000.00 per annum
Posted
03 Oct 2019
Closes
31 Oct 2019
Ref
BBBH1515
Contact
Larissa Delsin
Job Type
Permanent
Hours
Full-time

Are you a native Swedish (and understand Norwegian) or fluent Norwegian speaker and looking to work with a leading European provider of business process management and integrated professional support service solutions? Do you have a passion for customer service and would you like to (further) develop your sales skills? Then we are looking for you!

As Customer Operations & Sales Representative you will;

  • Effectively manage incoming customer contact ensuring excellent service standards in the process
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem and following through to resolution stage
  • Provide accurate, valid and complete information by using the correct methods/tools
  • Assist with processing payments and direct debit details
  • Identify and assess customer's needs to achieve satisfaction and drive performance
  • Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
  • Take ownership of customer queries and always focus on First Contact Resolution
  • Comfortable working through conflict with customers
  • Present, promote and sell products/services using solid arguments to existing and prospective customers
  • Work to achieve personal and team targets supplied by your line manager
  • Communicate and escalate to the Team Manager when necessary, all issues related to account queries in a timely manner

Requirements:

  • You are fluent in English (both spoken and written)
  • You are fluent in Norwegian (both spoken and written)
  • You are customer focused and excel at meeting and exceeding customer needs
  • You have the ability to multi-task, prioritize and manage time effectively
  • You display strong contact handling and active listening skills
  • You are confident and have a determined mind-set
  • You have a high level of drive and self-motivation
  • You are able to communicate effectively by tailoring your approach to the needs of the customer
  • You have proven customer support experience however, this is not a mandatory requirement

What they can offer you:

  • The opportunity to work in a continuously evolving diverse international and multilingual
    environment
  • Involvement in a people centric environment which offers reward and recognition initiatives
  • Specifically tailored training and development programmes
  • Attractive company incentives and social benefits

Location: Little Island, Cork
Salary: 30,000-32,000
Hours: 40 hours per week

If you're interested - Apply Now, or contact Larissa at larissa.delsin@manpower.ie to find out more information!

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