IT Support Engineer

08 Oct 2019
15 Oct 2019
Darryl Canning
Job Type
Help Desk Technician I
Growing company looking for a competent Help Desk Technician I to respond to service request and incidents around Microsoft Windows 10 and Office 365.

The right candidate will provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

The right person would have a technical support, network and or system administration background in Microsoft Infrastructure and applications.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company's reputation and business.

Must have the ability to past Microsoft Certification exams.

*Effectively, professionally, and respectfully represents other Information Technology staff members, teams, and their services to the client community.
*Aide in deployment of technologies in organization.
*Strong knowledge of foundational Microsoft technologies such as: Active Directory, Windows Servers, MS Exchange and Office 365.
*Determines the most effective manner to resolve customer's technical issue. Engages in research and in-depth troubleshooting to resolve technical issues. Consults with full-time staff when necessary.
*Resolves Level 1 & 2 work orders. Elevates complex and/or high priority problems to the appropriate support groups for resolution.
*Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
*Works on technology deployment related projects as assigned by supervisor.
*Collaborate with members to design and deploy complex solutions composed of other Microsoft technologies including Azure AD, Office 365, Azure PaaS, Dynamics 365, Microsoft Identity Manager and Windows 10 etc
*Contribute to and implement the designs of Enterprise Architects and other senior team members
*Working vehicle to visit customer sites.

Job Qualification
*Advanced computer skills required, including at least intermediate level of experience with Microsoft Word, Excel, Outlook.
*Basic Scripting and Programming Experience
*Extensive PC Experience
*Familiar with Support Ticket, Call Center, and Knowledge-Base Systems
*General Knowledge of Industry Principles
*High Level of Concentration and Commitment
*Interact with a Wide Range of Customers and Technical Issues
*Quickly Learn New Technologies
*Read and Analyze Application Logs
*Sharp Troubleshooting and Analytical Abilities
*Thorough Knowledge of Windows Environment
*Understanding of Basic Industry Concepts
*Willing to learn new technologies like Skype for Business, Polycom or AutoTask.

Job Qualification Requirements
*Microsoft Exchange / Outlook
*Windows 10
*Intune / EMS
*Office 365
*Windows 10

Job Bonus Qualifications
*Microsoft SharePoint
*Microsoft Skype for Business

*Bachelors degree preferred
*Working knowledge of fundamental operations of relevant software, hardware and other equipment
*Knowledge of relevant call tracking applications
*Knowledge and experience of customer service practices
*Related experience and training in troubleshooting and providing help desk support

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