Customer Service Specialist Spanish

Customer Service Specialist Pharmaceutical Company - Dublin, Spanish Required

Manpower is actively recruiting for a CUSTOMER SERVICE SPECIALIST for a Pharmaceutical Company in Dublin 22

Within this role you will work collaboratively and liaise with other Departments within the business. You will provide an excellent service level to customers within the Healthcare Industry.

Responsibilities

· Process all orders from customers accurately and promptly upon receipt.

· Respond to customers inquiries in a quick and efficient manner to meet customer expectations ensuring customer satisfaction.

· Provide the appropriate amount of feedback to ensure customers are fully informed.

· Prepare regular excel reports for open orders and monitor stock availability.

· Attend meetings with internal stakeholders to inform them about the status of the orders.

· Identify and troubleshoot incidents, resolving where possible and/or report them to Global Demand Planning Team, if necessary.

· Provide instructions to the appropriate logistics and export Teams for the shipment of the orders.

· Receive and escalate all complaints (product and service) to the Quality or other appropriate Teams.

· Record and file all the relevant documentation about the orders.

· Assist in other functions ad-hoc as required and assigned by the Supervisor.

Languages

Spanish - Proficiency or Native Level.
English - Proficiency or Native Level.


Skills and Experience

University Degree.

Previous Customer Service working Experience

Customer orientated.

Excellent relationship building and communication skills

Strong analytical and problem solving skills.

Ability to prioritize, multi-task, and perform effectively under pressure.

Excellent relationship building and communication skills.





For more information contact Ann Marie Corcoran