SAP Planning & Scheduling Analyst
The mission of SAP Sales Learning is to help accelerate the success of customer- and partner-facing employees within SAP. This is executed by top quality training and enablement programs, closely aligned to SAP strategy and business priorities, with the goal to impact revenue, profitability and employee engagement.
The Learning2Go organization within SAP Sales Learning owns and drives training, enablement and competency development programs in virtual and digital approaches, such as virtual live classroom trainings, massive open online courses, online simulations and micro-learning. Key elements are definition, alignment and execution of a high-quality and high-impact enablement portfolio, jointly with global and regional stakeholders. This is an innovative organization that also serves as central point of contact and thought leader for all aspects of digital and virtual training and enablement for the organization.
EXPECTATIONS AND TASKS
The Virtual Live Course Program within Learning2Go is offered to all SAP employees and includes a wide range of professional skills and sales skills topics, that are being trained / delivered in highly interactive 60- to 90-minute virtual live instructor-led training's. This normally includes between 1,000 and 1,500 courses per year teaching up to 30,000 colleagues per year.
The Planning and Scheduling Analyst/Coordinator is responsible for ensuring that the Learning2Go Virtual Live Course (VLC) execution plan and schedule meets the requirements of the SAP Global employee target audience, business needs and team KPIs.
The task is extremely interesting because of its variety of topics, broad range of stakeholders and complexity due to the number of offerings, facilitators and participants that need to be aligned into quarterly plans as well as working with multiple stakeholders across global time zones.
Main responsibilities and tasks include:
*Determine scheduling needs on a quarterly basis in collaboration with team management.
*Act as a SPOC to oversee and co-ordinate VLC scheduling activities and establish strong working relationships with key stakeholders.
*Monitor progress to ensure scheduling milestones are on-track and act to address delays.
*Review current scheduling processes and identify opportunities to enhance effectiveness and efficiency.
*Engage closely with Managed Services regarding execution of the scheduling plan in the LMS and provide training and guidance to new schedulers.
*Ensure standard processes are followed consistently.
*Adapt the planned schedule to meet changing requirements.
*Provide regular updates on scheduling to VLC team.
*Support the promotion, marketing and communication for VLC's with input from planning as well as execution monitoring.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
*University degree in Commerce / Business / Education / Psychology or comparable experience
*Ability to effectively operate with high energy and flexibility in a fast paced, constantly evolving environment.
*Highly motivated, practical approach to challenges and result oriented
*Strong team player who can work collaboratively with colleagues on all levels of the organization especially in virtual and international teams
*Highly organized and quality-oriented with attention to details while keeping a good overview
*Excellent skills to influence and lead without authority in order to guide stakeholders involved
*Ability to multi-task and work under pressure and towards tight deadlines
*Excellent communication, presentation, and networking skills
*Critical thinker with well-developed analytical and problem-solving skills
*Positive attitude coupled with resilience and tenacity.
*Advanced skills in MS Excel - proficient in the use of pivot tables, formulas, VLOOKUP.
*Skills in MS Access not a requirement, but could be a plus.
*Self-starter that requires minimal oversight
*Fluent in English, both written and verbal
*Interest in people development, education, learning, enablement and training
*Analytical background with 2-3 years' experience in planning complex activities and projects.
*Initiated, designed and delivered business process improvements.
*Experience creating and maintaining relevant and insightful reports using Excel and/or other analytic tools.
*Experience or proven ability to work in a multi-cultural, virtual environment and team setup
*In addition the following would be a plus:
oLearning / Training / People Development background and experience
oExperience in Virtual Live Training operations
oExposure to work effectively with cross-functional global teams and a Shared Services organization
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