Senior IT Service Desk \ Business Process Analyst - SAP

Recruiter
SAP
Location
Dublin
Salary
Negotiable
Posted
06 Oct 2020
Closes
20 Oct 2020
Ref
BBBH2773
Contact
Natalia Roszak
Sector
IT
Job Type
Temporary
Hours
Full-time

The Senior IT Service Desk \ Business Process Analyst - (2 Month Contract) will be responsible for an IT Service Desk process Review.
 

Requirements:

  • Experience in process definition in an IT organisation digitally transforming.
  • Experience with ServiceNow essential
  • Experience documenting both functional and non-functional requirements
  • 5-10 years working as an IT Business Process/Analyst.
  • Proven experience in the methodologies, processes and procedures associated with service desks (i.e. ITIL
  • Experience with corresponding software/hardware requirements (i.e. helpdesk ticketing, workflow software
  • Excellent communication skills (both verbal and written)

 

Outcomes

*ITIL Incident Management Review and improvement plan.
*KPI Review and performance analytics recommendation.
*Role definition for IT Service Desk undergoing Digital transformation.
*Associated learning maps definition for roles defined to support an IT Service Desk undergoing a Digital transformation

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