CIC Support Associate-German Speaking

Recruiter
SAP
Location
Galway
Salary
Negotiable
Posted
06 Oct 2020
Closes
20 Oct 2020
Ref
BBBH2711
Contact
Cathy Watson
Sector
IT
Job Type
Contract
Hours
Full-time

Customer Interaction Centre - Support Associate hosted by Manpower
 

As market leader in enterprise application software, SAP helps companies of all sizes & industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people & organisations to work together more efficiently & use business insight more effectively to stay ahead of the competition. SAP applications & services enable customers to operate profitably, adapt continuously & grow sustainably.
 

 

What we do:

In the CIC, you will find yourself in a friendly multinational & multicultural learning environment, on a team who supports each other. Our core team primarily supports customers through a selection of support channels, offering 24*7 support in a follow the sun approach with our additional global department locations: Brazil, China, India, Philippines and Russia. We assist in the prioritisation of customer's technical cases by analysing the effect on their business from a commercial perspective.

 

What you'll do:

  • Provide high-quality customer interactions through the processing of inbound customer calls, emails, chats & web forms
  • Analyse customer's non-technical queries, researching possible solutions & providing solid answers easily understood by the customer
  • Evaluate, from a commercial perspective, how the customer's technical issue affects their daily business processes through gathering comprehensive business impact information
  • Assist & educate customers in navigating support pages, educating them on how to use software download & license key functions
  • Collaborate with colleagues across SAP teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively & in a timely manner


 

Benefits include:

  • Option of 100% Working from home or from local office.
  • Use of SAP Laptop, optional attendance in Sports & Social club/events, volunteering/charity opportunities, EAP (Employee Assistance Programme)
  • Free lunch dining & free tea/coffee amenities available, if working from office only


 

What we look for in you:

  • Commitment to provide excellent customer service
  • Passionate & dedicated team player
  • Strong time management, prioritisation & multi-tasking capabilities; utilising available time efficiently to achieve effective & efficient results
  • Enjoys & thrives on performing multiple tasks & responsibilities at once
  • Shift flexibility, weekend work (approx. 1 day per quarter) & Bank Holidays (compensated with additional vacation)


 

Education & Qualifications:

  • Graduate of a Bachelor's/Master's degree in Business or Computer Science areas
  • Fluency in English and German, with excellent communication skills

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