ServiceNow Senior IT Service Desk \ Business Process Analyst
The Senior IT Service Desk \ Business Process Analyst - (2 Month Contract) will be responsible for an IT Service Desk process Review.
Experience in process definition in an IT organisation digitally transforming.
Experience with ServiceNow essential
Experience documenting both functional and non-functional requirements
5-10 years working as an IT Business Process/Analyst.
Proven experience in the methodologies, processes and procedures associated with service desks (i.e. ITIL
Experience with corresponding software/hardware requirements (i.e. helpdesk ticketing, workflow software
Excellent communication skills (both verbal and written)
*ITIL Incident Management Review and improvement plan.
*KPI Review and performance analytics recommendation.
*Role definition for IT Service Desk undergoing Digital transformation.
*Associated learning maps definition for roles defined to support an IT Service Desk undergoing a Digital transformation