Project Co-Ordinator

Location
Dublin
Salary
EUR160 - EUR180 per day
Posted
21 Oct 2020
Closes
25 Nov 2020
Ref
BBBH2814
Contact
Darryl Canning
Sector
IT
Job Type
Contract
Hours
Full-time

Purpose Of Role:

Co-Ordinate delivery of customer orders (Single & Multi Site), ensuring all orders are delivered on time to the Customer Committed date. Responsibility includes working with internal departments & external suppliers to complete the order, keeping the customer informed of the order progress and ensuring the order is completed and billing dates are set correctly.


Key Responsibilities:

 

To own the end to end delivery of an order - from Order creation & validation, through the delivery process and customer handover into billing.

· To take lead responsibility for a specific order, pro-actively manage delivery and the associated resources, and act as the single point of contact.

· To take lead responsibility for customer updates, managing KCIs from intro, weekly updates to customer handover.

· To Co-ordinate orders in accordance with Project Co-ordination Framework and guidelines or other agreed processes.

· To develop and maintain effective working relationships with Customer Service teams and other key stakeholders, both internal and external, to ensure full commitment and support for the success of the order.

· To manage single and multiple order delivery including all aspects of required resources.

· To proactively monitor progress of all orders, highlighting orders in jeopardy and be the first point of escalation for exceptions.

· To proactively monitor Customer Commit dates.

 

  • Involved in Continuous Improvement initiatives and driving improvements across delivery.
  • Monitor all stages of the order checking then initiating action as appropriate.
  • Jeopardy monitoring and management.
  • Customer point of contact throughout the lifecycle of the delivery process.
  • Supports the management of the organisational process interfaces by developing suitable Quality Agreements (internal SLA's).
  • Engages with the end customer and manages all communication with the customer.
  • May also be owner of service Provisioning documentation repository (e.g. Web based), supporting improvement.

 

Authority/Decision Making:

  • Will have overall ownership of issues within orders and overall accountability for delivery of these orders for our customers.

 

Qualifications:

N/A.

 

Skills/Experience:

  • Require good customer service and commercial knowledge.
  • Worked in a direct Customer facing environment for a minimum of 2 years
  • Effective interpersonal and communication skills
  • Positive attitude with a willingness to learn
  • Creativity and strong problem solving skills
  • Ability to work effectively both independently and as part of a team
  • Task and Time Management skills

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