Pitch Hub (Cloud) Delivery Manager

Role: Pitch Hub Delivery Manager (BPO)

Department: Cloud Pitch Hub
Reports to: Regional Manager
Positions Reporting into this Role: Pod Leads (3)

 

Primary Responsibility and Key Tasks

⮚Coordinate with Clients and Pod Lead to understand the project scope and define timelines and mode of delivery as per agreed service metrics.
⮚Ensure on time delivery of high quality content: pitch books, proposals and commercials, in line with the client approved brand, design and language guidelines.
⮚Coordinate with the client, analysts, editors and designers to ensure smooth flow of work from the time of work order initiation to understanding the brief, and working with the analyst to create pitch deck to editing, design and delivery.
⮚Work with client SMEs to develop and conduct vertical and solution focused training programs for analysts and editors
⮚Formulate overall strategy to produce high quality content that would find resonance with CXO audience, taking various factors such as geography, industry outlook and business environment into consideration.
⮚Create a knowledge hub to store process documents, research decks, design templates and training materials.
⮚Identify deviations from established processes, defined templates for research decks, agreed design formats and suggest improvements as needed, implement improvements and monitor the impact of these changes over a determined period of time.
⮚Engage with, manage and delight the stakeholders.

People Interactions

⮚Client Sales Teams
⮚Pitch Analysts/ Fellow Pod Leaders
⮚Client Subject Matter Experts
 

Professional Qualifications & Skills

Professional Qualifications:
⮚15+ years of overall inside sales/operations experience (mandatory)
⮚Exposure in Tech B2B Industry, preferably in IT Infrastructure & cloud
⮚MBA from a recognized institution with Bachelors in a quantitative discipline (preferred)
⮚Demonstrated achievements in Market Research/ Field Sales (preferred) /Inside Sales (preferred) / Consulting/Technology Research
⮚Significant pedagogical experience and demonstrated ability in building research teams
The individual is expected to demonstrate:
⮚Excellent numeric, economic and analytical skills with exposure to technology (preferred)
⮚Excellent written and spoken English
⮚Excellent interpersonal & client relationship skills
Personal Attributes

Ideal candidates will have a track record of success in their academic and professional life. They would be expected to:

⮚Demonstrate the highest level of ethics
⮚Be a self-starter, with initiative, energy, commitment, and show he/she is keen to learn
⮚Be flexible, and adaptable to different working styles
⮚Be able to work under pressure and to deadlines
⮚Be able to very quickly assimilate information and understand the context of each specific research deliverable
⮚Feel comfortable working in a global environment
Competencies Required in roleProblem Analysis:
⮚Assimilates information quickly to get to the key facts
⮚Breaks down a problem into straightforward actions and tasks
⮚Anticipates and resolves potential problems
⮚Applies a logical approach to the analysis of information and data
⮚Maintains confidentiality of information used and exchanged during research

Communication & Impact:
⮚Speaks clearly and succinctly
⮚Writes accurately, clearly and effectively
⮚Structures his / her communications
⮚Demonstrates enthusiasm

Teamwork:
⮚Keeps necessary people informed of activities and developments
⮚Understands own role within the global team and how this supports other team members, their tasks and objectives

Planning & Organizing:
⮚Determines best use of time and assigns activities appropriately
⮚Establishes priorities and plans for own and others work
⮚Ensures urgent and important tasks are completed first
⮚Identifies resources needed for own assignments: Uses simple tools and systems to structure personal activities (e.g. .to do. Lists, follow up procedures)
⮚Escalates issues quickly if they can't be managed or resolved within agreed time-scales
⮚Quickly and accurately reports on the status of work
⮚Meets deadlines by managing time effectively

Drive & Commitment:
⮚Goes above and beyond the basic job to ensure success
⮚Demonstrates a positive, "can-do" attitude
⮚Demonstrates commitment to his / her own and the team's goals
⮚Sees tasks through to completion to achieve the desired results
⮚Responsive, quick to act on inputs / feedback
Client Focus
⮚Ensures that client's expectations are met
⮚Asks focused questions to assess the type of product or service which the client requires
⮚Is dedicated to providing the highest quality service