ServiceNow Senior IT Service Desk \ Business Process Analyst

Expiring today

Recruiter
SAP
Location
Dublin
Salary
Negotiable
Posted
12 Nov 2020
Closes
26 Nov 2020
Ref
BBBH2773
Contact
Natalia Roszak
Sector
IT
Job Type
Temporary
Hours
Full-time

The Senior IT Service Desk \ Business Process Analyst - (2 Month Contract) will be responsible for an IT Service Desk process Review.

Requirements:

Experience in process definition in an IT organisation digitally transforming.
Experience with ServiceNow essential
Experience documenting both functional and non-functional requirements
 5-10 years working as an IT Business Process/Analyst.
 Proven experience in the methodologies, processes and procedures associated with service desks (i.e. ITIL
 Experience with corresponding software/hardware requirements (i.e. helpdesk ticketing, workflow software
 Excellent communication skills (both verbal and written)

 

Outcomes

*ITIL Incident Management Review and improvement plan.
*KPI Review and performance analytics recommendation.
*Role definition for IT Service Desk undergoing Digital transformation.
*Associated learning maps definition for roles defined to support an IT Service Desk undergoing a Digital transformation

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