Service Delivery Manager

Location
Dublin
Salary
EUR58000.00 - EUR70000.00 per annum
Posted
19 Jan 2021
Closes
26 Jan 2021
Ref
BBBH2934
Contact
Gary Morrison
Job Type
Permanent
Hours
Full-time

Service Delivery Manager


I'm currently working with a multinational product led digital business that provides digital products, IT services, consulting, and operations services. They're currently looking for an experienced Service Delivery Manager to deliver the following:
 

  • Oversee and manage the day-to-day activities of their team members.
  • Set targets, implement guidelines, and assist with any issues the employees may have. need Implement continuous process improvement procedures and further develop Client relationships.
  • Cultivate a positive and high performing team environment.
  • Assist the in-house recruitment team with hiring.
  • Liaise with cross functional teams across the globe.
  • Responsible for managing a team of 5+ Team Leaders.
  • Collate, present Weekly Business Review dashboard to client.
  • Execute a comprehensive quality assurance processes.
  • Maintain tracker at all levels (client updates, performance management etc.).
  • Strive to improve the defined processes as the business creates more automation.



Benefits:

  • Excellent base salary
  • Pension
  • Benefits Hub



Requirements:

  • 4+ years experience as a Service Delivery Manager.
  • Proven experience leading management teams of 5+.
  • Strong communication skills with the ability to work closely with internal staffing clients.
  • Project Management skills would be advantageous.
  • Strong Presentation and Data Analysis skills.
  • Forecasting skills; Good in analytic thinking, problem solving, Feedback & Coaching Skills.



For more information on this role or potential other opportunities, contact Gary Morrison on 016455221 or gary.morrison@manpower.ie.

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