IT Service Desk Team Member

IT Service Desk Team Member

Job Description:

We are recruiting for full time Service Desk team members in Swords. We are looking for enthusiastic individuals with a customer service and IT background, who are available to work a rota pattern between the hours of 08.00/ 10:00/ 13.00 Monday - Friday.

1 year of experience required.

Key Responsibilities:

• Log incidents from phone calls and emails on the incident management system
• Diagnose and resolve problems first line where possible, escalating to appropriate groups where required.
• Monitoring of Service Desk incident and Service Request queues.
• Resolver Group and customer liaison to enable effective management of incidents.
• Work through Incidents and Service Requests to closure.
• Ad-hoc duties as required

Skills/experience required:

• At least 1 year's experience working on an IT Service Desk
• Active Directory experience
• MS Exchange experience
• Citrix Experience (nice to have)
• Experience working on a fast paced Service Desk / Working in a team.
• Experience in troubleshooting hardware, software and application issues .
• Clear communication style and can be understood easily.

You must have a valid visa to work in Ireland to apply for this role.