Customer Success Manger - SAP

17 Feb 2021
17 Mar 2021
Sophie Walshe
Job Type
Customer Success Manager - SAP

ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is a 12-month contract role employed with ManpowerGroup. Please read below for more information on SAP company and role responsibilities.


At SAP Innovative Business Solutions (IBSO), we empower visionary enterprises to achieve their greatest goals through software innovation. We develop unique, leading-edge software solutions in collaboration with our clients, and use the latest technologies to do so. The Business Networks team in IBSO connects customers and partners through the SAP Cloud Platform, offering added value in data exchange, advanced security, and a specialized onboarding service.
As a Customer Success Manager working within our Business Network area, you will be responsible for the project management and successful implementation of multiple customer integration activities. You will take ownership of customer accounts and drive delivery along with our Integration Specialists. The role is heavily communication focused with a reasonable level of technical knowledge also expected. You will interact closely with our delivery teams and with the customer on a technical level, as you collaboratively plan and execute activities.
Attention to detail, strong dedication to excellent customer service and impeccable organizational skills are essential.


    Take ownership of customer accounts and drive on-boarding delivery by coordinating resources, prioritizing work, tracking statuses, and communicating with customers and colleagues at various organizational levels.Manage and drive customer escalations to successful resolution. Participate in pre-sales customer workshops, both remotely and on customer site.Work closely with our technical and product management teams to build a strong internal network.Engage closely with, and be a key member within our onboarding team, driving process and technical improvements and work processes.Be the face of SAP to our customers - communicate confidently and clearly, with a laser focus on customer satisfaction at all times

    Bachelor's degree or above with an Information Technology or Information Systems component, or relevant professional IT experienceExperience in a customer facing environment.Some experience/ knowledge in Project Management Analytic and problem-solving mindset.Fluent English, written and oral, and extremely strong, confident communication skills.Time management skills - you will need to be able to prioritize tasks effectively. Attention to detail - accurate tracking and status reporting is essential.Good understanding of networking, experience or high-level understanding of EDI within the Financial Services industry a distinct advantage. Fluency in an EU language is also a 'nice to have'

WHAT YOU GET FROM US @ ManpowerGroup

Manpower is the global leader in contingent and permanent staffing. We are proud to have received several global awards and achievements, including being named to Ethisphere's "World's Most Ethical Companies" list for eleven consecutive years - more than any organization in the industry.

We offer our employees a range of great benefits, online training courses, as well as professional advice and support to get you settled into your new role at SAP, with continued support throughout your tenure with us.

If you are interested in working with ManpowerGroup onsite at SAP, please apply!

Apply for Customer Success Manger - SAP

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

All questions are required

Are you Eligible to work in Ireland?

Do you require a visa/stamp to work in Ireland?

Marketing Communication

We'd love to send you information about Jobs and Services from by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

More searches like this

Similar jobs