Portuguese Customer Success Analyst

1 day left

19 Feb 2021
26 Feb 2021
Gary Morrison
Job Type

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services.

They run a Customer Support and Content Review Centre, for Multinational Technology Clients in Dublin. It is an instantly recognisable, Global brand where employees collaborate and further develop a digital product used by over a billion people worldwide.


  • Liaise with the Pod Leader, Senior Analysts and Clients Sales teams to provide research and analysis on various subject matters.
  • Understand the client brief, and generate insightful reports through research and analysis
  • Analyse industry trends and market developments and present meaningful insights
  • Create in-depth, relevant research reports on potential targets
  • Develop deep-rooted knowledge of and expertise in the vertical and cloud solutions
  • Assist in research in other verticals as needed
  • Mentoring new analysts with research requests, established process to bring them to scale.
  • Builds trust with other analysts through open and honest dialogue even in difficult situations


  • A graduate or an MBA (preferred) with 1-2 years' experience in a research role, preferably in a financial, market research or management consulting firm.
  • Fluency in the required language for this role - Portuguese.
  • Analytical and inquisitive mindset, with enthusiasm and willingness to learn
  • Excellent presentation skills - PowerPoint and Google Slides (gSuite) experience
  • Experience creating pitch decks for cloud services across multiple industry verticals is highly desirable
  • Be a self-starter, with initiative, energy, commitment, and show he/she is keen to learn.
  • Have the confidence to discuss instructions and deliverables with research analysts and supervisor to ensure clear understanding.
  • Have strong leadership skills
  • Applies a logical approach to the analysis of information and data
  • Understands the information needed and finds ways of obtaining it
  • Maintains confidentiality of information used and exchanged during research
  • Builds trust with other analysts through open and honest dialogue.


  • Excellent Benefits package including:
    • Pension contribution
    • Private Healthcare
  • Excellent base salary
  • Defined progression path:
    • Progress to more complex deliverables
    • Become a subject matter expert
    • Lead a team of analysts
  • Work and learn in a Global company.

For more information on this role and potential other opportunities with this fast growing digital business, contact Gary Morrison on 01-6455221 or gary.morrison@manpower.ie.

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