Scheduling Coordinator

Scheduling Coordinator

In addition to the daily scheduling activities of a Scheduling Coordinator, the Scheduler is responsible to maintain and improve the overall effectiveness of the on site delivery channel.
This includes meeting of contractual commitments, maintenance of productivity of internal customer engineering team (including travel efficiency), financial based channel selection of external suppliers and the appropriate consideration of customer expectations and priorities.

Objectives

Effective planning and scheduling of Agilent Customer Engineers and contractors s for on site activities, minimising third party cost, travelling costs and optimising Agilent Engineer on site productivityDelivering High Levels of Customer satisfactionOptimising time of scheduling based on customer expectations, minimising rescheduling and number of customer interactionsPrioritisation of customer on sites taking into account Contractual response times, Management escalations and customer needsCustomer management and negotiation of satisfactory timelines for on sites

Work Load Administrator responsibilitiesDaily management of workload, optimising planning where required to meet objectivesDaily Administration of activities in a pressurised environmentTaking a high number of internal and external phone calls while working to agreed service levels in the SSCWork with the senior Schedulers , Remote Engineers, SSC Manager and Service Delivery Managers to assure mid and long term resources meet requirements regarding geographical coverage, skill sets and channel mix.Liaison with sales and Support delivery managers on all planning & Customer issues. Feedback on process and guideline adherence of sales and on site support activitiesIdentification and escalation of parts logistics issues.Ensures all working relationships follow Agilent Technologies Standards of Business Conduct.To be positive , to be a Team Player and demonstrate a passion for the role and customer satisfaction.

Ability to be a key Team Player , take ownership, help your colleagues with a positive attitude.Ability to manage in a highly pressurised and demanding multitasking environment on a daily basis, responding to sudden changes of priority and to management escalations with immediate solutionsStrong planning and organisational skillsProven ability to MultitaskAbility to sets customer expectations correctly and manages difficult customer situations successfullyAbility to handle customer on site requests via telephone, fax/mail, webEffective and concise communication skills - verbal, written and listeningAbility to work independently and without direct supervisionEffective use of, planning and administrative tools (SAP is preferable) Good English (verbal & written)