German Content Review - Legal Support

Location
Dublin, Dublin South
Salary
Up to EUR29000.00 per annum
Posted
25 Feb 2021
Closes
04 Mar 2021
Ref
BBBH3105
Contact
Gary Morrison
Job Type
Permanent
Hours
Full-time
Our client is an American-Irish multinational professional services company. A Fortune Global 500 company, it has over 450,000 employees, serving a vast and diverse range of clients in more than 120 countries.

Due to continued expansion and growth, they are recruiting for a German Content Review Associate for their Legal Support team.

Benefits:

  • Extensive benefits package:
    • Pension
    • Healthcare
    • Employee Benefits Hub

Responsibilities:

  • Process and review content that has been flagged for review of potentially sensitive content.
  • Process and analyse complex legal removal requests.
  • Investigate and respond to inquiries of an urgent or sensitive nature within established guidelines.
  • Critically assess content strictly against client guidelines.
  • Comply with all client published policies and procedures that the company is obliged to adhere to.
  • Accountable for workable solutions and processes within specific area of responsibility.
  • Demonstrate critical-thinking, and problem-solving skills in their work.
  • Receive ​feedback ​and ​apply ​learnings ​quickly ​in ​a ​changing ​environment.
  • Escalate issues and removals to Operations Manager or client Point of Contact as appropriate.
  • Ensures all work is performed in accordance with SLAs and metrics.
  • Responsible for activities assigned by the Operations Manager.

Requirements

  • Minimum 1-2 years customer service experience
  • Fluent in English and German
  • Previous legal experience/studies or experience with legal processes
  • Previous content review experience
  • Results & detail oriented
  • Strong written and verbal communication skills

For more information contact Gary Morrison on 016455221 or gary.morrison@manpower.ie.

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