Travel & Sales Guide - Russian Speaker

2 days left

31 Mar 2021
14 Apr 2021
Elis Giangareli
Job Type

<p><img rel="no-follow" src="" /></p> <p>Work From Home Opportunity!</p> <p>Industry: Travel &amp; Tourism</p> <p>Start Date: ASAP</p> <p>Competitve Basic Salary + Commissions + Benefits</p> <p>Specific skills we are looking for:</p> <ul> <li>Fluency in Russian</li> <li>High standard of English</li> <li>Excellent telephone manner</li> <li>Professional writing skills</li> <li>A positive outlook</li> <li>An ability to handle challenging sales and service situations</li> <li>Results Driven</li> <li>Passionate about delivering excellent service</li> <li>Desire to learn and continually expand your destination knowledge</li> <li>'Can do' attitude where nothing is too much trouble</li> <li>Flexibility to adapt in a changing environment</li> <li>Travel experience and geography knowledge would be of benefit</li> <li>Negotiation Skills - securing win-win agreements.</li> <li>Experience of working in a sales environment or contact centre would be a distinct advantage, though not a necessity as full training will be provided</li> </ul> <p>Main Responsibilities:</p> <ul> <li>Pro-actively deal with members across various channels, primarily inbound calls and also as required outbound calls, and emails.</li> <li>Achieve all personal targets and objectives through maximising all sales and value-add opportunities.</li> <li>Motivated to earn competitive incentives by meeting personal and market set KPI's.</li> <li>Flexibility to work in a changing environment offering members various holiday products, with a strong focus on switch-selling and first contact resolution.</li> <li>Delivering a high level of service to our expanding member base through regular contact to create the holidays of their dreams.</li> <li>Resolution of member complaints/enquiries whether verbal, written or via e-mail.</li> <li>Administration of compensatory payments where applicable.</li> <li>Logging completed work accurately to allow us to report the activity of the department on a daily and monthly basis.</li> <li>Candidates will be expected to work in a self-directed manner but will receive mentor support from Team Leaders and coaches.</li> <li>Ability to take ownership of members' queries.</li> <li>Minimising escalations at all costs.</li> </ul> <p>If you are interested, send your CV today!</p>

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