Customer Success Manager
ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is a 12-month contract role employed with ManpowerGroup.
Please read below for more information on SAP company and role responsibilities.PURPOSE AND OBJECTIVES : At SAP Innovative Business Solutions (IBSO), we empower visionary enterprises to achieve their greatest goals through software innovation. We develop unique, leading-edge software solutions in collaboration with our clients, and use the latest technologies to do so. The Business Networks team in IBSO connects customers and partners through the SAP Cloud Platform, offering added value in data exchange, advanced security, and a specialized onboarding service.As a Customer Success Manager working within our Business Network area, you will be responsible for the project management and successful implementation of multiple customer integration activities. You will take ownership of customer accounts and drive delivery along with our Integration Specialists. The role is heavily communication focused with a reasonable level of technical knowledge also expected. You will interact closely with our delivery teams and with the customer on a technical level, as you collaboratively plan and execute activities.Attention to detail, strong dedication to excellent customer service and impeccable organizational skills are essential. EXPECTATIONS AND TASKS:
- Take ownership of customer accounts and drive on-boarding delivery by coordinating resources, prioritizing work, tracking statuses, and communicating with customers and colleagues at various organizational levels.Manage and drive customer escalations to successful resolution. Work closely with our technical and product management teams to build a strong internal network.Engage closely with, and be a key member within our onboarding team, driving process and technical improvements and work processes.Be the face of SAP to our customers - communicate confidently and clearly, with a laser focus on customer satisfaction at all times
- Bachelor's degree or above with an Information Technology or Information Systems component, or relevant professional IT experienceExperience in a customer facing environment.Some experience/ knowledge in Project Management Analytic and problem-solving mindset.Fluent English, written and oral, and extremely strong, confident communication skills.Time management skills - you will need to be able to prioritize tasks effectively. Attention to detail - accurate tracking and status reporting is essential.Good understanding of networking, experience or high-level understanding of EDI within the Financial Services industry a distinct advantage. Fluency in an EU language is also a 'nice to have'
WHAT YOU GET FROM US @ ManpowerGroup
Manpower is the global leader in contingent and permanent staffing. We are proud to have received several global awards and achievements, including being named to Ethisphere's "World's Most Ethical Companies" list for eleven consecutive years - more than any organization in the industry.
We offer our employees a range of great benefits, online training courses, as well as professional advice and support to get you settled into your new role at SAP, with continued support throughout your tenure with us.
If you are interested in working with ManpowerGroup onsite at SAP, please apply!