German Administrator and Process Executive

Location
Dublin City Centre, Dublin
Salary
Up to EUR28400.00 per annum
Posted
29 Apr 2021
Closes
06 May 2021
Ref
BBBH3293
Contact
Gary Morrison
Job Type
Permanent
Hours
Full-time

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services.

They run a Customer Support and Content Review Centre, for Multinational Technology Clients in Dublin. It is an instantly recognisable, Global brand where employees collaborate and further develop a digital product used by over a billion people worldwide.

As a member of the Support Personnel team - German speaking, you will be responsible for the following:

  • Troubleshoot customer issues.
  • Provide end to end resolution to the clients customers via email, phone and live chat.
  • Ensure all processes and policies and adhered to at all times.
  • Reproduce customer issues and escalate product ticket.
  • Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics
  • Demonstrate ownership, high level of commitment and provide excellent customer service to the customer
  • Managing verification email cases queues, ensuring timely responses to all applying provider inquiries
  • Cross-functional alignment with other internal teams to manage questions and escalations regarding verification process

Requirements:

  • Primary language skill (German)
  • 2+ years equivalent experience in a Digital operations to help enforce business policies
  • Experience creating reports and analysis on excel data to be shared at the team and leadership
  • Ability to manage written and voice communication (email, chat, phone, and video connects with customers)
  • Outstanding work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
  • Must be able to work on a Flexible schedule (including weekend and night shift work)


Benefits:

  • Performance based bonus scheme
  • Rewards scheme
  • Great career growth potential
  • The opportunity to work with a leading global tech company
  • Permanent contract


For more information, contact Gary Morrison on 016455221 or gary.morrison@manpower.ie

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